Privacy Policy

1. Introduction

Welcome to Lexolo ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our language learning platform, mobile application, and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, username, password, and profile picture
• Learning Profile: Native language, target language(s), proficiency level, learning goals
• Payment Information: Billing address, payment card details (processed securely through third-party payment processors)
• Communications: Information you provide when you contact our support team

2.2 Information Automatically Collected

• Learning Data: Progress tracking, session duration, words learned, mistakes made, review performance
• Usage Data: Features used, frequency of use, interaction patterns, time spent on different activities
• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Log Data: IP address, browser type, pages visited, time and date of visits, time spent on pages

2.3 Information from Third Parties

• Social Media: If you connect through social media accounts, we may receive your profile information
• Analytics Providers: We may receive information about you from analytics providers like Google Analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Personalize your learning experience based on your progress and preferences
• Track your progress toward fluency and provide performance insights
• Send you notifications about your learning streaks, achievements, and reminders
• Process transactions and send related information
• Respond to your comments, questions, and customer service requests
• Send marketing and promotional communications (with your consent)
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following situations:

4.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4.2 Service Providers

We may share your information with third-party vendors who perform services on our behalf, including:

• Payment processing (Stripe, Apple Pay)
• Cloud storage and hosting (AWS, Google Cloud)
• Analytics (Google Analytics, Firebase)
• Customer support tools
• Email services

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4.5 Aggregated Information

We may share aggregated, anonymized data that does not identify you personally for research, marketing, or other purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis
• Secure password requirements and authentication protocols
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide you with the Service
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for analysis and/or audit purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

7.1 Access and Portability

You can access and download your personal data through your account settings.

7.2 Correction

You can update your personal information through your profile settings or by contacting us.

7.3 Deletion

You can request deletion of your account and personal information by contacting support.

7.4 Marketing Communications

You can opt-out of marketing emails by clicking the unsubscribe link or updating your preferences.

7.5 Push Notifications

You can disable push notifications through your device settings.

7.6 Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

For users between 13-18 years old, we recommend parental guidance and may require parental consent in certain jurisdictions.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold
• Request deletion of your personal information
• Opt-out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

11. European Data Protection Rights (GDPR)

If you are a European resident, you have the right to:

• Access your personal data
• Rectify inaccurate personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

You also have the right to complain to a Data Protection Authority about our collection and use of your personal data.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification for significant changes
• Providing in-app notifications

Your continued use of the Service after changes constitute acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

We aim to respond to all privacy-related inquiries within 48 hours.